Web Maintenance is Time Consuming & Hard to do
Granted you may not be as big as most popular social platforms but your site will still need to be maintained to ensure its up to date and at the cutting edge just like your competitors site! Keeping your website platform, plugins and theme updated also ensures that your not hacked, as well as being optimised for the search engines. This will help it continually provide you with an influx of new customers, leads and maintain the constant flow of income that it generates for you.
Trust Experts with your Website Maintenance
We pro-activly manage your platform, plugin(s) and theme to ensure they are up to date. If a problem does arise, for example your website is compromised, we can quickly get it back to a safe state and ensure its vulnerabilities are addressed. Valen Digital support means dedicated help when you need it the most, with quick response times to technical issues to meet and exceed our customers expectations. We have 3 core web maintenance packages and can provide tailored support packages should you require.
Cross Website Maintenance off your ‘to-do’ List and Focus on Growing!
Essential
The essential maintenance package for basic websites.
- Monthly Backups
- Communication Channels
Email support via ticketing system during normal business hours
- 2 hour Development Time for:
Troubleshooting
Text, Image & Media changes
Design inc Infographics & rich media
Development & customisation
Code Optimisation
Dedicated/VPS security Fixes
Dedicated/VPS Trouble Shooting
Dedicated/VPS server configurations
- Dedicated Account Manager
- Magento Support
- Site health Monitoring
Popular
The popular package for growing sites typically a CMS based site like WordPress.
- Weekly Backups
- Communication Channels
Telephone & email support during normal business hours
- 4 hours Development Time for:
Troubleshooting
Text, Image & Media changes
Design inc Infographics & rich media
Development & customisation
Code Optimisation
Dedicated/VPS security Fixes
Dedicated/VPS Trouble Shooting
Dedicated/VPS server configurations
- Dedicated Account Manager
- Magento Support
- Site health Monitoring
Advanced
This is our advanced package suitable for CMS & ecommerce sites.
- Daily Backups
- Communication Channels
Priority telephone & email support inc. out of business working hours
- 6 hours Development Time for:
Troubleshooting
Text, Image & Media changes
Design inc Infographics & rich media
Development & customisation
Code Optimisation
Dedicated/VPS security Fixes
Dedicated/VPS Trouble Shooting
Dedicated/VPS server configurations
- Dedicated Account Manager
- Magento Support
- Site health Monitoring
Bespoke Website Maintenance Support Plans
Support when you need it the most. Websites shouldn’t break, but they do. We can step in and help fix those small issues or even step in when a serious problem arises e.g malware or hack. Unlike many other support providers we are able to help out of hours.
You may need support on a weekend (when most issues happen). Valen Digital support covers the weekend just like it would during normal working hours. We treat your website like its our website, a priority.
In a growing world where everyone uses there phone to browse the web, having a fast website in imperative. We can help make your site fast by optimising the code but to also address server side issues when needed. At the same time we configure your site and systems to benefit from security implementations.
This not only speeds up your site but also secures it. You also get the added benefit from obtaining brownie points from Google as it loves fast websites!
Valen Digital has provided extremely professional help, advice and support with the development of our websites and SEO. Amir has always gone the extra mile for us. My experience of SEO is that it is hard to find reliable, honest and good value advice, but Valen Digital has been a refreshing exception. I would not hesitate to recommend them..
Marc @ Naturally Africa
