At Valen Digital we are committed to protecting your privacy and personal information. We want to be clear about how we collect, use, disclose, store and transfer your private information. We strictly adhere to the requirements of GDPR and the data protection legislation in the UK and are registered with the Data Commissioners office to ensure we meet our legal obligations.
The introduction of the new EU regulation, General Data Protection Regulation (GDPR), is designed to keep your data safe and ensure your private information stays confidential.
As of the 25th May, if you supply us with any personal details, we must obtain explicit consent from you regarding the processing of that data. You also have the right to erasure, or the ‘right to be forgotten’.
We will communicate with you clearly and concisely about when, how and why we collect and use your data – we will only obtain it with YOUR PERMISSION. If you would like to see the data we hold about you, you may request a copy of it at any time.
1.2 Any references to “website” refer strictly to this website which is located at www.valendigital.co.uk; to “services” refer to the services that we offer; to “our”, “we” and “us” refer to Valen Digital; to “you”, “your”, “client” and “customer” refer to you, the end user of our website.
2. Use and Disclosure of information
2.1 When you interact with or use a form on our website you may be asked to provide private information about yourself. We will collect and store this private information together with any other private information provided to us via emails or correspondence we may have from you which may include usage of our website by you.
2.2 We may collect the following information during your interaction with Valen Digital:
2.2.1 Your full name. 2.2.2 Email address including any contact information. 2.2.3 Demographic information which may include postal code, interests and preferences. 2.2.4 Other information relevant to providing you with services, offers and/or surveys. 2.2.5 Cookies which collect non-identifiable and/or identifiable information (see cookie section).
2.3 The information we collect, process and store about you will enable us to provide you with services and offerings that you may request. We may also use the information as follows:
2.3.1 Provide you with support.
2.3.2 Notify you about important changes to our services and/or website.
2.3.3 To collect feedback and views about usage of our services and website.
2.3.4 Improve our service offerings and improve our business.
2.4 We may contact you via email, post, telephone or via SMS. If you would not like us to contact you by any of these options then please send an email to: privacy[@]valendigital.co.uk clearly stating as such or by using one of our website forms on the contact page. Please note: that we may thus be unable to provide you any services that you have requested if we cannot contact you.
2.5 We do not sell, rent or exchange your personal information with any third party for commercial reasons.
2.6 We may use your private information for internal marketing purposes to assess trends between our customers.
2.7 On occasion we may provide information to you about third parties and there services which we think may be of interest to you. Should you wish not to receive such information then please send us an email at: privacy[@]valendigital.co.uk stating as such or use the website form on our contact page. You may still receive such information until we are able to process any changes that you have requested.
2.8 We may disclose your information to our members, agents and/or sub-contractors in order for them to offer there services to you. We will ensure that such persons shall handle your private information as confidential and use it only in respect of providing services from us and/or on our behalf.
2.9 We will be keeping records of our personal data processing activities, detailing the life-cycle of the data that we collect.
2.10.1 We will use reasonable endeavours but have no obligation to you with respect to your non-personal information.
2.10.2 By sending such non-personal information to us, you agree that we are free to copy, disclose, distribute, incorporate and otherwise use all non-personal information for any and all commercial or non-commercial purposes.
2.11 To prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect.
2.12 By using this website www.valendigital.co.uk you agree that we may use the information collected automatically such as your IP address and information stored via cookies to gather statistics about the number of people who visit the website and to customise the website’s content, layout as well as our products and services. We may share this information with third parties to help improve the website and better serve our users.
2.13 We will fully cooperate with all law enforcement authorities and court orders requesting or directing us to disclose the identity of or to locate anyone posting any defamatory, obscene or otherwise illegal material onto the website and/or in respect of any fraudulent activity.
3. Storage of Information and Security
3.1 We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. However, you acknowledge that communications sent via the internet cannot be guaranteed to be completely secure. WE EXPRESSLY DISCLAIM TO THE FULLEST EXTENT PERMITTED BY LAW, ALL LIABILITY FOR ANY COMMUNICATIONS THAT ARE LOST, INTERCEPTED, ALTERED OR OTHERWISE ACCESSED BY THIRD PARTIES AND WILL NOT BE LIABLE TO YOU OR ANY OTHER PERSON FOR DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY OR PUNITIVE DAMAGES OR LOSSES RELATING TO OR ARISING OUT OF ANY COMMUNICATION SENT BY YOU TO US OR ANY COMMUNICATION SENT BY US TO YOU VIA THE INTERNET.
3.2 We will only retain your information for a reasonable period or for so long as applicable legislation permits.
3.3 Any information which you have given us that Valen Digital needs to store and process will be carried out on databases located in the UK, to prevent unauthorised access and in full compliance of the Data Protection Act and GDPR.
3.4 You agree that we may transfer your information outside of the EEA provided that we ensure any service provider based outside of the EEA safeguards your personal information in accordance with the provisions of applicable data protection and GDPR legislation.
4. Controlling your Private Information
4.1 You may choose to restrict the collection or use of your personal information in the following ways:(a) Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.(b) If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at privacy[@]valendigital.co.uk.
(c) You may request details of private information which we hold about you. Please write to Valen Digital, 15 water St, Rochdale, Lancs, OL16 1TL.
5. How you can Update your Private Information
5.1 If you believe that any information we hold on you is incorrect or incomplete, please write to or email us as soon as possible. In order to maintain the accuracy of our database, you can check, update or remove your personal details by emailing privacy[@]valendigital.co.uk
5.2 You can help Valen Digital maintain the accuracy of your information by notifying Valen Digital of any changes to your address, title, phone number or e-mail address etc. You can do this by emailing us at: privacy[@]valendigital.co.uk requesting to update your personal details.
6. Information Collected by Us
6.1 We receive and store information which is transmitted automatically from your computer when you browse the internet and use this website. This information includes information from various sources such as from cookies, your IP address and browser type.
6.2 If you enter into marketing activity via the website, post reviews on the website, ask or reply to questions that have been posted on the website, these communications may include some of your personal details which will be collected and stored on our database.
6.3 If you choose to enter into conversations with other website users and choose to share your personal information with other website users you do so at your own risk.
7.1 A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operation to your needs, likes and dislikes by gathering and remembering information about you preferences.
7.2 We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
7.3 Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
8. Links to Third Party Websites
9. Contacting Us
9.1 Valen Digital is a trading name of Umbrella Interactive Ltd which is a company registered in England and Wales under company number 7160269. Our registered office is situated at 15 Water St, Rochdale, Lancs, OL16 1TL.
9.2 All comments, queries and requests relating to our use of your private information are welcomed and should be emailed to us via: privacy[@]valendigital.co.uk.
Visitors and customers may opt out of receiving unsolicited information from or being contacted by us and/or our vendors and affiliated partners by responding to emails as instructed, or by contacting us at privacy[@]valendigital.co.uk clearly stating as such.